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Welcome to the Momentum Business Coaching
Newsletter for Small Business
April 2005
Your Business is only as good
as your Employees
Success starts with what the customer buys and is sustained
by the satisfaction of the customer. The link is your
employees. Only with their 100% commitment to the customer
can real success be achieved. How do you get your employees
to commit to satisfying the customer? Here are some suggestions:
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Help employees believe that
what they are doing makes a difference; it has a significant
impact on the Business. They need to understand how what
they do results in satisfaction for the customer and profitability
of the Business. |
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Make employees take responsibility
for the consequences of their decisions and also share in
the rewards of success. Incentives such as bonuses, days
off, match tickets should be strictly tied to performance
that positively impacts on the Business. Why wait until
the end of your financial year, to reward such behavior. |
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Help employees understand
the value of what they do. Employees want to control tasks
that are important to the company rather than trivial tasks,
so give them tasks that directly impact the business in
big ways. |
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It has been proven time and
again, most notably from Harvard Business School. That,
if you expect the best from your staff you will get it,
expect the worse and the same principal applies. |
You can't just tell your staff that they're empowered to make
decisions and then take the consequences. You don't empower
them by simply telling them they're empowered. You should however,
look at doing the following:
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Make a sincere effort to
give employees decision-making power over things that matter,
even if it means changing the way the business is structured
and how jobs and roles are defined. |
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Create interdependencies
among all the functions of the business so that the business
operates like an integrated system. Your employees in production
need the input of salespeople to plan for demand. Similarly,
your salespeople need to know production's capabilities
so that they aren't promising customers things they can't
deliver. |
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Provide meaningful incentives
to offset the increased responsibility |
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Provide ongoing feedback,
support and learning opportunities. |
For a more complete description on this particular area of
your business or for a free consultation,
simply contact John Buckley of Momentum Business Coaching at
045-881888 or e-mail jbuckley@momentumcoach.ie
or visit www.momentumcoach.ie
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